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Policies & Legal
Transparency and trust are the foundation of our business. Review our policies to understand your rights and our commitments.
Privacy Policy
1. Information We Collect
RABROPAR Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
We may collect the following categories of information:
- Personal Identification Information: Name, email address, phone number, mailing address, company name, and job title when you create an account, place an order, or contact us.
- Payment Information: Credit card numbers, billing addresses, and other financial data necessary to process transactions. We do not store full credit card numbers on our servers.
- Order & Purchase Data: Order history, part numbers searched, vehicle fitment selections, and purchase preferences.
- Technical Data: IP address, browser type and version, operating system, referring URLs, device identifiers, and access times.
- Usage Data: Pages visited, time spent on pages, click patterns, search queries, and interaction with our Site features.
- Marketing Data: Preferences for receiving marketing communications and your engagement with our emails.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including order confirmation, shipping notifications, and customer service inquiries.
- To provide customer support and respond to your questions, concerns, or requests.
- To personalize your shopping experience, including product recommendations based on your vehicle selections and order history.
- To send you technical bulletins, product recall notices, and service updates relevant to your purchased products.
- To administer your dealer account and provide access to dealer-exclusive pricing, bulk ordering, and support resources.
- To detect, prevent, and address fraud, unauthorized transactions, and other illegal activities.
- To analyze usage trends and improve our website functionality, product offerings, and customer experience.
3. Information Sharing & Disclosure
- Service Providers: With third-party companies that perform services on our behalf, such as payment processing, shipping, email delivery, and analytics.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Consent: With your explicit consent for any purpose not covered by this Privacy Policy.
4. Cookies & Tracking Technologies
- Essential Cookies: Required for the Site to function properly, including session management, shopping cart persistence, and security features.
- Analytics Cookies: Used to understand how visitors interact with our Site.
- Functional Cookies: Remember your preferences such as language, region, vehicle selections, and display settings.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.
6. Your Rights & Choices
- The right to access and receive a copy of your personal information.
- The right to rectify any inaccurate or incomplete personal information.
- The right to delete your personal information, subject to certain legal exceptions.
- The right to restrict or object to the processing of your personal information.
- The right to data portability.
- The right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@rabropar.com. We will respond within 30 days.
7. Contact Us
RABROPAR Inc.
Attn: Privacy Officer
1200 Industrial Parkway, Suite 400
Houston, TX 77001
Email: privacy@rabropar.com
Phone: 1-800-RABROPAR
Terms & Conditions
1. Acceptance of Terms
By accessing and using the RABROPAR website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our website or services.
2. Use of Website
You agree to use our website only for lawful purposes. Prohibited behavior includes:
- Harassing or causing distress or inconvenience to any other user.
- Transmitting obscene or offensive content.
- Disrupting the normal flow of dialogue within our website.
- Using automated systems, bots, or scrapers to access the website without authorization.
- Attempting to gain unauthorized access to any part of the website or user accounts.
3. Products & Pricing
All product descriptions, specifications, and pricing are subject to change without notice. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price.
4. Orders & Payment
By placing an order, you warrant that you are legally capable of entering into binding contracts. All orders are subject to acceptance and availability. Accepted payment methods include Visa, MasterCard, American Express, PayPal, and Apple Pay.
5. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of RABROPAR Inc. and is protected by applicable intellectual property laws. You may not reproduce or distribute any materials without prior written consent.
6. Limitation of Liability
To the fullest extent permitted by law, RABROPAR Inc. shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or services.
7. Governing Law
These Terms shall be governed by the laws of the State of Texas. Any disputes shall be resolved in the state or federal courts located in Harris County, Texas.
Shipping Policy
1. Shipping Overview
RABROPAR ships heavy equipment and machinery parts from our distribution centers in Houston, TX and Los Angeles, CA. We partner with FedEx, UPS, and specialized freight carriers.
2. Free Shipping
We offer free standard shipping on all domestic orders over $99. Orders under $99 are subject to a flat shipping rate of $9.95.
3. Domestic Shipping Options
- Standard Ground (5–7 business days): Free on orders over $99; $9.95 for orders under $99.
- Expedited (2–3 business days): $19.95 flat rate for orders under 50 lbs.
- Overnight (Next business day): Starting at $39.95, calculated based on weight and dimensions.
- Freight / Oversized: For items exceeding 150 lbs, freight rates are calculated at checkout. Typical delivery: 5–10 business days.
4. International Shipping
We ship to over 40 countries worldwide. International shipping costs are calculated at checkout based on package weight, dimensions, and destination.
- Canada: 7–14 business days.
- Mexico: 10–18 business days.
- Europe & UK: 10–20 business days.
- Asia-Pacific: 14–28 business days.
- Other Regions: 14–35 business days depending on destination.
International customers are responsible for all customs duties, import taxes, and brokerage fees.
5. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account.
6. Damaged or Lost Shipments
If your order arrives damaged, contact us within 48 hours of delivery with photos. For lost shipments, contact us after 10 business days (domestic) or 30 business days (international).
Return & Refund Policy
1. Return Window
We offer a 30-day return window from the date of delivery for most products. Items must be returned in their original, unused condition with all packaging, tags, and documentation intact.
2. Non-Returnable Items
- Electrical components (ECU modules, sensors, wiring harnesses) — unless defective upon receipt.
- Sealed units (turbochargers, hydraulic pumps, injectors) — unless unopened in original packaging.
- Custom or special-order parts manufactured to your specifications.
- Fluids, lubricants, and chemical products once opened.
- Items marked as "Final Sale" or "Non-Returnable" on the product page.
3. How to Initiate a Return
- Step 1: Log into your account and navigate to "My Orders."
- Step 2: Select the order and click "Request Return."
- Step 3: Select the reason for return and upload photos if the item is damaged or defective.
- Step 4: Receive an RMA number and prepaid shipping label via email within 1–2 business days.
- Step 5: Pack the item securely in original packaging and drop off at the designated carrier location.
You may also contact our Returns Department at returns@rabropar.com or call 1-800-RABROPAR.
4. Refund Process
Once we receive and inspect your returned item, we will notify you within 3–5 business days. If approved:
- Original Payment Method: Refunds processed within 5–10 business days.
- Store Credit: Available immediately upon approval.
- Partial Refunds: May be granted for late returns or items missing original packaging (subject to up to 20% restocking fee).
5. Restocking Fees
- 15% restocking fee for returns of non-defective items after 14 days from delivery.
- 20% restocking fee for items returned without original packaging.
- 25% restocking fee for items returned after the 30-day window (at our discretion).
Restocking fees are waived for defective products or items incorrectly shipped by RABROPAR.
6. Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the replacement.
Warranty Policy
1. Warranty Coverage
RABROPAR warrants that all products sold through our website are free from defects in materials and workmanship under normal use for the warranty periods specified below:
- Engine & Drivetrain Components: 24 months / unlimited miles from the date of purchase.
- Transmission & Hydraulic Parts: 18 months from the date of purchase.
- Electrical Components: 12 months from the date of purchase.
- Brake, Suspension & Steering: 18 months from the date of purchase.
- Cab, Body & Cooling Parts: 12 months from the date of purchase.
- Filters, Fluids & Consumables: 6 months from the date of purchase (unopened only).
2. What This Warranty Covers
- Premature wear or failure under normal operating conditions.
- Manufacturing defects in materials, casting, machining, or assembly.
- Dimensional inaccuracies that prevent proper fitment when the correct vehicle/application was specified at time of purchase.
3. What This Warranty Does Not Cover
- Improper installation, including incorrect torque specifications, misalignment, or use of incorrect tools.
- Misuse, abuse, negligence, or operation outside the manufacturer's specified parameters.
- Normal wear and tear from regular use.
- Modification, alteration, or repair by unauthorized parties.
- Environmental damage from chemical exposure, flood, or fire.
- Lack of proper maintenance as specified in the original equipment manufacturer's service manual.
4. How to File a Warranty Claim
- Step 1: Contact our Warranty Department at warranty@rabropar.com or call 1-800-RABROPAR.
- Step 2: Provide your order number, product part number, and a detailed description of the defect.
- Step 3: Submit supporting evidence: clear photos of the defect, installation records, and maintenance logs.
- Step 4: Our team will review your claim within 5–7 business days and provide an RMA number if approved.
- Step 5: Ship the defective product to our warranty center using the provided shipping label.
5. Warranty Remedies
If your warranty claim is approved, we will, at our sole discretion:
- Replacement: Ship an identical or equivalent replacement product at no charge, including free shipping.
- Refund: Issue a full or partial refund to the original payment method.
- Store Credit: Provide store credit for the full purchase price, valid for 12 months.
6. Contact Us
RABROPAR Warranty Department
1200 Industrial Parkway, Suite 400
Houston, TX 77001
Email: warranty@rabropar.com
Phone: 1-800-RABROPAR
Hours: Monday–Friday, 8:00 AM – 6:00 PM CST